In Australia any item purchased by a consumer from a business is covered by a strict code enforced by the ACCC.
On road RV meet all aspects of this by offering a warranty on goods provided by us to the consumer.
On Road RV Accessories as an agent for various manufacturers offer a 12 month manufacturers back to base warranty against all defects and further guarantee that all product sold by On Road RV Accessories are of acceptable quality, safe and lasting.
We on behalf of the manufacturer will endeavour to repair or replace the affected item at our discretion for a period of 12 months from the date of purchase.
In the case of a repair we will endeavour to find a repair facility as close as possible to your local area, if the item needs to be sent for repair to a repair facility further a field you will be instructed by our team as to where the item must be sent at your cost.
This warranty does not cover any defects caused by misuse either intentional or accidental, user error, incorrect packing or erecting, wear and tear, storm damage or acts of nature.
As we deliver to customers Australia and NZ wide we are rarely in a position to view the defect in person therefor all warranty claims must be made in writing either by email/contact form or in writing to P.O Box 23, Upper Coomera, Qld, 4209, Australia.
A valid proof of purchase must be supplied to validate the warranty claim along with a clear precise description of the issue and photos showing the affected issue.
We will respond to your claim within 48 hours and endeavour to make a determination within 7 days from receipt of all of the above.
All warranties are only valid where the purchased item has been paid for in full.